2008
EMSS 2008 Proceeding
Analysis, modeling and simulation of the incorporation of egovernment in administrative processes
Authors: Pedro Baquero, Yurena García-Hevia, Rosa María Aguilar
Abstract
In this paper we present a general model for analyzing the incorporation of eGovernment in the administrative processes that take place in a public institution. This model is developed in three conceptual visions which allow for advances in administration modeling. We start with an organizational vision and proceed to describe the operational vision (i.e., of the processes), and conclude with a technological vision that conceptualizes the processes in an architecture that is able to be simulated. Lastly, we detail a simple test case which analyzes the results of incorporating electronic processes into the services offered by an administrative agency.
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