MAS 2008 Proceeding

Networks of queues with multiple customer types: application in emergency department

Authors:   Jihene Jlassi, Abderrahman Elmhamedi, Habib Chabchoub


Emergency department becomes a useful way to the access to hospital and it is a subject of study for many researchers. The research developed in this paper aims to improve the performance of the emergency department(ED) of Sfax Hospital by analytical method. So, a network of queues with multiple customer types is proposed. Different indicators of performance are used.

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