MAS 2008 Proceeding

A simulation-based DSS for field service delivery optimization

Authors:   Mario Rapaccini,Filippo Visintin, Alessandro Sistemi


This paper aims at presenting the preliminary results of a research targeted at developing a Decision Support System (DSS) for the Field Service Delivery System (FSDS) design. The paper is organized as follow firstly, we illustrate what a FSDS is; secondly, we identify the variables to consider in order to design a FSDS and the relationships between them; thirdly, we describe how a DSS supporting the FSDS design should be developed; and finally, we show the result of of a pilot experiment in which a DSS has been developed and applied to a real case study.

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