Authors: Francesco Longo, Francesco De Bonis, Francisco Spadafora, Letizia Nicoletti
The paper presents a research work focused on simulating car terminal operations. Particular attention is paid on procedures and protocols currently applied when car terminal operations are carried out and a special emphasis is given on learning processes implemented to let car terminal operators learn these procedures. In such a framework, the proposed research relies on a modeling and simulation based approach devoted to improve operatorÔ??s efficiency and enhance the effectiveness of training activities. As a matter of facts, operators can experience various working conditions and learn the protocols and procedures that have to be applied while interacting with a 3D virtual environment that recreates the car terminal, its processes and its actors.